Privacy Policy

Information We Collect

Information You Provide:

• Account Information: Name, email address, phone number, company name, and billing information when you sign up for our services.
• Business Information: Business hours, services offered, and other information necessary to configure your AI receptionist.

Information Collected Automatically:

• Call Data: Phone numbers, call duration, call recordings, and transcripts of calls handled by our AI receptionist service.
• Usage Data: How you interact with our dashboard, including pages visited and features used.
• Device Information: IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI receptionist services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to customer service requests
• Analyze usage to improve our services
• Comply with legal obligations

Call Recording and Transcription

Our AI receptionist service records and transcribes calls to:

• Provide accurate appointment booking and information capture
• Generate call summaries and analytics for your dashboard
• Improve our AI voice technology

Call recordings and transcripts are stored securely and are accessible only to you (the business owner) through your dashboard.

Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our services (e.g., cloud hosting, payment processing, telephony providers like Twilio).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure (AWS)
• Access controls and authentication
• Regular security assessments

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days unless you request earlier deletion. You may request deletion of your data at any time.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Export your data
• Opt out of marketing communications

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our dashboard.

Contact Us

Axava LLC
Email: support@axava.ai
Website: https://axava.ai